Emergency Maintenance
5/21/13
All services have been restored, Our engineers have applied the latest update to our operating systems to correct an stilbity issue. We will continue to monitor and take action based on the critcal level of the issue. Please submit a support ticket if you have any support questions.
Emergency Maintenance
5/21/13
Our engineeers are installing a critical update on HOST46 to correct file corruption and service stibility. If you are unable to get to your services at this time this is why. Services should be restored by 9am CST.
Emergency Maintenance
5/8/13 - 5/9/13
ETA UPDATE: Our engineers have completed the restore of all website data and performed testing, services are backup online for HOST47. if you can not get to your site or have questions about services please submit a support ticket.
Our engineers are currently working to recover the file system from one of our servers due to a file system corruption. We have been working with our software vendor to resolve this issue by applying a set of updates and migration of data to new data volumes.
At this time we are restoring to a new data volume all customer data files that have been affected. Once all data has been restored we will bring services back online. This is NOT affecting all customers at this time. If your website is down this is why. The server affected is HOST47. We will post any service status updates via this page. If you have any questions let us know.
Stability Upgrades
5/1/2013 - 5/15/2013
We have applied new software updates to our cloud servers to stabilze the services. We will now begin to recreate the storage volumes to fix issues
caused by the older software. We will be performaing these tasks slowly
to avoid prolonged interuption of service. You may see brief periods delay
as we perform this final step in stabilizing our services. Again if you
have any questions please submit a support ticket.
Stability Upgrades
4/23/2013 - 4/30/2013
We are working on a cloud service/disk array stability issue. Over the last few weeks our main disk storage network servers or NAS has been going offline which causes the cloud servers to reset which reset services. Normally for only a few minutes at a time. We have been working with the vendor of our cloud software and our NAS software to isolate and fix the issue. We are attempting to make small updates to avoid services being down for too long ,however our attempts have not been sucessful. Please bear with us while we address this issue and bring our servies up to the level they should be. We will make every attempt to keep you updates on this page when we are will make an update or the status of a prolonged service interuption. Again We apologize for this as we have always had great uptime in our 15 years of providing Internet services. If you have any questions or have more questoins please let us know via a support helpdesk ticket.
Maintenance Notice
4/22/2013
We will be performaning NAS disk server maintenance between the hours of 11PM and 2AM Monday 4/22/2013. Services will be briefly offline during this time.
Maintenance Notice
4/13/2013
We will be performaning cloud server maintenance between the hours of 9AM and 12PM Saturday 4/13/2013. Services will be briefly offline during this time.
Maintenance Notice
3/10/2013
We will be performaning cloud server maintenance between the hours of 2PM and 6PM Sunday 3/10/2013. Services will be briefly offline during this time.
Upgrade Notice
2/24/2013
On Sunday Feb 24, we completed our upgrade of hosting server "host46". This upgrade moved all customers to our new high performance private cloud services which offers customers faster performance and more features. Enjoy, if you have any customers please let us know.
Upgrade Plans
2/2013
We will be upgrading/moving host46 web server to our private cloud in the near future once all testing has been completed. (An email will be sent out)
This move will complete our migration of all our servers to our private cloud services we offer.
What does this means for your website account and services, more reliability, updated security and faster upgrades and updates.
Virtual Empire's private cloud will allow us to seemlessly move your "virtual" server between physical hardware in our data center which will allow us to perform upgrades and maintenance without affecting your services.
We can also Add more virtual servers to add capacity while still isoloting our
customers accounts.
Many "hosting companies" still pile thousands and thousands of customers accounts on 1 virtual/physical server and when there's a problem they ALL are affected.
Virtual Empire has always seperated customers onto many servers to improve performance and isolate problems faster! This is why not all hosting companies are equal.
Our new Virtual Empire cloud will simply give more benifits to our customers! If you have any questions please let us know.
Upgrade Plans
9/1/2012
We are upgrading again! We have always tried to replace older slower servers
with newer hardware to improve performance and this has allowed us to always be
ahead of our competition on the services we provide. While most service providers continue to pile more accounts onto single servers, here at Virtual Empire we have split up our services accross mutiple servers. this allows us to provide better performance and isoloate issues faster!
In keepign with this design plan we are now moving ALL our shared hosting customers to "The cloud".
This private cloud what we like to call the VE-cloud will allow us to scale even faster and provide even more reliability.
Your services will live in our cloud and in the event of hardware failure at any point your website will "float" automaticly to another part of our cloud without any noticeable down time.
Your website data will be safely stored on our fully redundent RAID10 storage array providing you maximum reliability.
Our new cloud will provide much greater performance as now more server resources are avilable to greatly improve the performance of the services we offer.
Upgrade Plans
7/2012
July is upgrade month here at Virtual Empire and the "Cloud" is here! Over
the last few weeks we have been making significate upgrades to our core network
hardware in our upgrade plans for cloud and vps services.
If you have not heard cloud computing is the latest in technology which allows
service providers like Virtual Empire to offer all the same great end user
services on a new set of server hardware. This new method adds complete
reduncency and performance to all your services by taking the physical server out
of the picture and replacing it with software.
If something goes wrong your "server" is moved around in our cloud to avoid
a "hardware" problem.
This also allows customers to have more control over there server enviroment
as now customers have easier access to full server solutions running in the
cloud.
Check back again or ask us how cloud computing will benfit your business.
Service Status Information
7/5/2012
We will be performing server software upgrades on 7/5/2012 between
10pm and 12am Central Standard time. During this time services will be interupted or offline.
Servers being upgraded are HOST46
Virtual Empire Web Hosting
Service Status Information
5/25/2012
We will be performing server software upgrades on Saturday 5/26/2012 between
8am Saturday morning and 12 noon Central Standard time. During this time
services will be interupted or offline.
Servers being upgraded are HOST47
Virtual Empire Web Hosting
Service Status Information
8/5/2011
Scheduled maintenance will be scheduled for 7pm to 11pm Friday 8/5/2011, some
services will be interupted during this time for brief periods to upgrade
services.
Service Status Information
8/5/2011
Services for HOST46 have been restored, if you have any questions please submit a support help desk ticket. Thansk!
Service Status Information
8/5/2011
Our engineers are working on a server outage on HOST46, if your website/email is down we are working on the issue right now, services should be restored shortly.
Sorry for the inconvenience.
Virtual Empire Web Hosting
Service Status Information
5/31/2011
The network upgrade is done, Our network engineers have tested all main core services and everything is working great. The old network will be shut off on June 1st. If you run into any issues after this date and you manage your own DNS make sure to double check your update to the new IP address block. As always we are here to help so contact us if you have any questions.
Service Status Information
5/12/2011
Our network upgrade is nearly complete and things are looking great! With this upgrade we
have again added more capacity and reach to the services that we provide to you our customers!
Again, if you manage your own DNS , meaning if you created your own A records and pointed
your domains to your IP address you will need to update your IP address as the old IP addresses
will be discounted shortly.
You can make the update at any time as we will be running BOTH IP addresses on your services for a period of time to allow you to seemlessly switch over without ANY interuption of services.
If you have any questions or need help making updates please contact our support help desk!
Service Status Information
5/4/2011
Our NEW network connection is in and our network engineers are busy testing, in a few short
weeks we will be migrating our network addresses to the new connection. This migration
will be seemless for most customers and we will run on both addresses untill all
customer traffic is moved over.
For customers who "manage" your own dns and "point" your own domains/sub domains to
your services with us you will need to manually update your IP address settings.
Virtual Empire's NEW IP address RANGE will be:
38.71.66.0
DNS server information.
ns1.virtualempire.com - 38.71.66.4
ns2.virtualempire.com - 38.71.66.5
Please contact support if you manage your own dns and need updated IP address information
for your services. We are here to help and we have a full plan to make the update seemless.
Service Status Information
4/22/2011
With our anouncement of our network upgrade we will be making network changes to the IP addresses
that our Internet servers use to communicate with other servers on the internet.
The first change will be that we will be "changing" our IP addresses. For MOST custoemers
this will be automatic and you will not notice anything.
However, if you manage your own DNS and/or use hard coded IP addresses you will need
to update your IP addresses to access your services hosted by Virtual Empire.
In the next few weeks we will provide the NEW IP address blocks that customers who manage
there own services will need to update with.
Service Status Information
4/8/2011
Another BIG upgrade to announce, Virtual Empire Webhosting is adding more capacity to our network services! What does this mean?
"Most" internet providers simply "drop" off your websites traffic to your website visitor
in a "national" back bone peering point. This is like you taking your mail
to your mailbox and waiting for someone else to pick it up and take it to its destination.
Virtual Empire has always used LARGE private network connections to carry your
visitors website traffic right to the door step of visitor/customer with the fewest
stop (hops) as possible!
What does this do? This avoids "issues" when that unknown peering point drops
traffic or breaks down or is so slow that your visitors complain that your website is slow.
Now we have just added a major global private network to our services which now allows
your website traffic to travel on a private network to locations like India, Spain,
Norway and local places like Okeechobee,FL and Sacramento,CA plus many more all without hitting the "public" peering spot.
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Service Status Information
12/31/2010
In our continuing effort to improve our services to our customers we have added
a major backup solution!
As Virtual Empire owns, operates and manages are own Data Center and networks we
have complete access to maintain high levels of connection to the internet for your
services.
One of the key hardware devices we maintain is something called a "router" this
takes all your information from your website and "routes" it to your visitors. We
use Cisco high end routers and these devices are $20,000 to $30,000 dollars, however
they are VERY reliable and we have been using them for over 10 years.
We have added a completely redundent router to out network data center so that in
the even of complete failure your services are NOT affected! Not bad for 10 dollars
a month !
This is just another feature/service we off our customers. Many "hosting" companies
dont have a router, much less own, operating or manage there services.
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Virtual Empire's new look
July 1st 2009
We have updated our website design to make services faster
to find and use. Our new "Search on site:" feature allows
you to search for any topic related to your services such
as.
payments
email
shopping cart
right from any page on our site! As always we are here to
help and if you have any questions let us know.
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Virtual Empire's updated expansion notice.
on
5-5-2009
Our Office/Data center move went very well, We had a small army
of people that worked very hard to "very" carefully pickup, move and re-assemmble
ALL our servers, routers, network hubs and equipment
into our new Data Center/Office.
We now have more room to grow as well as better enviromental
controls!
As with any move you find things that need updates, we will be upgrading
and replacing server componients that reported problems during the move.
Mainly power supplies of the servers which after running nonstop for
"years" need replacement.
We look forward to providing quality servcies for years to come in our
new expanded location.
Virtual Empire's expansion notice.
on
5-2-2009
We want to tell you about some exciting news here at Virtual Empire, We have out grown our current data center and we need to expand!
Virtual Empire owns and operates our own data center, this means we own and
manage all the equipment necessary to provide you with the services we offer.
One advantage is we support everything and if there's a question we can resolve it fast without calling someone else. Many other service providers out source there support, employees and there computers, so what's left you be the judge.
Over the past 10 plus years, We have upgraded our data center 3 times and performed countless feature upgrades to continue to bring new performance and features to our customers.
Many of you have been with us for many of these years and we value your business and it's your continued loyalty that has helped us grow.
Now some may say why are you upgrading during the economic times the country is in? Virtual Empire's business plan has been based on solid decision and keeping costs down. This has helped us avoid large debt and build a valued service.
We offer affordable services without the gimmick pricing that many of our competitors have done and failed.
In the end its valued customers like you that help us grow. We are here for you as much as you are here for us and if there's anything we can do just let us know!
The expansion plan:
The first weekend of May, May 2nd and 3rd, 2009 we will be moving all our equipment into our new data center. Luckily it's on the same floor in our office
building, so its not that far.
During the move services will be interrupted, but we have a plan to keep the
service interruption as short as possible.
We are estimating 2 - 4 hours on Saturday May 2nd between 12:00PM and 4:00PM for total service down time.
During this time any emails sent to your email accounts will simply be put on hold by the sending mail servers and should get delivered after we bring everything back up. All other services will not be accessible.
If you have any questions regarding this expansion as always feel free to contact us.
http://www.virtualempire.com/support
or
1-877-824-4678
Virtual Empire Web hosting Trouble shooting steps.
Having Email Problems Try our New Connection testing tools
Virtual Empire has always been a leader when it comes to support
services and to provide our customers with higher levels of service
we have developed a online tool to test your network connection when
you are having Email or Connection issues.
The following online test will allow you to test your connection to
our servers in the event that you are having troubles accessing your
services.
Connection test
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Support Links:
Have a Question? We are here to help!
Virtual Empire is IPv6 Ready!
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